Here at Key Card Services we have your best interest and peace of mind in heart. That’s why we offer a 12 month warranty on all refurbished UK key Cards. The warranty starts on the day you receive your replacement key card.
The warranty protects you from faulty key cards, this doesn’t happen very often but better safe than sorry. The warranty doesn’t cost you a penny and comes free with all refurbished replacement key cards.
Please note that warranty does not cover:
mechanical or liquid damage.
In short if you put your card into washing machine and it stops working you are not covered or if your dogs eats your card than unfortunately you will need to purchase a new renault key card.
If you need to claim under a warranty let us know as soon as possible, so we can sort it out quickly for you. There are two options under the warranty:
You can post us your faulty key card and we will post it to one of the independent workshops we use. At the workshop they will take the card apart and determine what has happened to the card and why has it developed a fault. Based on their findings we will either issue you a new key card or inform you about the findings. This process can take up to 10 working days.
We understand that you may not want to wait up to 10 working days and if you don’t have a second key card being unable to use your car. That’s why we are offering a second option you can use under warranty. We will come to you same day and programme a completely new key card, which will also be covered by the same warranty. You will need to pay an excess fee which is based on the price of the key card given on your receipt.
Don’t worry if you have misplaced your receipt, we have it our database and when you call us one of our receptionists will advise you on the amount of an excess that will need to be paid.
Please note that 12 months warranty is only offered on the refurbished UK key card you have purchased from us. Any issues with the key cards must be reported immediately, failing to report a problem straight away may result in your warranty being void and any repairs/replacements will be a subject to a good will gesture. We also offer aftermarket key cards, which have not been manufactured by Renault and are not covered by the above warranty. Aftermarket key cards are a budget option and are covered by the standard 28 days warranty.
If you have any questions in regards to your key card warranty don’t hesitate to give us a call.